It’s tempting to cut corners and opt for cheaper components, especially when original RV manufacturers sometimes compromise on quality to save costs. But remember, a broken fender skirt or a faulty component can tarnish a customer’s RV experience. At Icon Direct, we pride ourselves on manufacturing top-notch components that not only replace but often outshine the original parts in durability and design. Engineering is everything, we match the part to the original ensuring a perfect fit, the first time, every time. That’s how we roll.

Measure Twice, Order Once It might sound cliché, but it’s a mantra worth repeating. Ensuring you have the correct specifications before placing an order can save you a world of hassle down the line. Returns, refunds, and reorders can be a logistical nightmare, not to mention the potential dissatisfaction of your customers. Icon Direct Customer Representatives are here to help you determine the exact product. If in doubt, just ask, text, or message us on the live chat widget at the bottom of our website. We typically respond within the minute on regular business hours. Part of our experience is to know and consult you on how to measure the part if you are not sure.

There’s nothing more frustrating than a delayed delivery, especially when a customer eagerly awaits. Icon Direct has built a reputation for keeping our promises regarding delivery dates. When choosing your parts supplier, reliability should be at the top of your checklist. Be sure to confirm delivery dates, the shipping address, and any special instructions so that when the part number arrives, you know which RV it is to be installed on. Lastly, delivery promises are important, we encourage you to measure all your vendors this way: quality and keeping promises = value.

The RV industry is dynamic, and with turnover, it’s crucial to ensure that new customer service representatives are well-equipped to handle orders. Regular training sessions, workshops, and hands-on experiences can make all the difference. Call us if you need help in product knowledge. This is where the majority of mistakes can be attributed to. We built this business on our mission to do whatever it takes to help our partners.

Mistakes happen. Whether it’s an error in the order or a delay in delivery, transparent communication with your supplier and customers can mitigate potential issues. Building a relationship based on trust and open dialogue ensures smoother transactions and makes for happier customers. Let’s work together to solve any issues. This is a partnership and based on respect and trust.

The RV parts industry is ever-evolving. New innovations, technologies, and market demands pop up regularly. Staying updated ensures you’re always offering the best to your customers and making informed decisions. Attending trade shows, and reading industry specific trade magazines is a great way to understand where the trends are heading to service your customers better.