Security and Privacy
Ordering Online at www.IconDirect.com™ All of the products in our catalog, plus many more, are available for purchase online 24 hours a day, 7 days a week. We offer a secured environment for your privacy and protection.
IconDirect.com™ collects the email addresses of those who communicate with us via email, the email addresses of those who make postings in our social media area and email addresses of those who choose to receive email from a catalog or merchandise request. Those who fill out a merchandise order or catalog request are added to the mailing list.
The information we collect is used for internal review and is then discarded, used to improve the content of our website, and used to notify consumers about updates to our Website. IconDirect.com™ will not sell your email address to another company, nor do we make our email database available to the public.
When you visit this website, we collect information about your visit. We collect your IP address, browser type, domain name, where in our site you visit, and the length of time of your visit. We assign you a unique internal identifier to help keep track of your future visits. Except where listed elsewhere in this privacy statement, we keep this information for our internal use; we do not share it with others. This information helps us better our service by showing our peak usage, busiest times, and server needs.
If you place an order online, our secure order form requests contact, billing, and financial information (such as your credit card numbers for purchases) Contact information from the order form (email address, name, billing and shipping address, and phone number) is used to send orders and information about our company to you. Your contact information is also used to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order. And yes, you can opt not to get email from us except for the order confirmation we send after an order was received by us. The financial information we collect is used ONLY to bill you for products you purchase.
We may run contests and promotions on our site in which we ask visitors for contact information (such as their email address). We use this information to contact the winners and to send visitors information about our company. Users may opt-out of receiving future mailings.
IconDirect.com™ is constantly striving to improve its service to you. To assist us with this process, your call to our sales and service department could be monitored (if you do not want your conversation to be monitored, just let your representative know). Our purpose for this procedure is to coach our staff to provide you with outstanding customer service. At IconDirect.com™, we believe excellence is a continuous process, not a goal.
We will cooperate with law enforcement and judicial authorities, and we may provide personally identifiable information to appropriate government authorities upon receipt of a subpoena or court order, or to cooperate with a law enforcement investigation. We will fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We also reserve the right to report to law enforcement agencies activities that we in good faith believe to be illegal.