Shipping and Delivery
Shipping and Delivery Information
Discover how to monitor the progress of your order and access details regarding delayed deliveries or undelivered packages.
Tracking Your Order
Curious about the status of your order? Simply head over to Your Orders for comprehensive tracking information and order specifics. Check Your Order Status Here
Locating a Missing Package Marked as Delivered
If the tracking information indicates that your package has been delivered but you can't seem to locate it, consider checking your designated safe location, reaching out to your neighbors (if it's safe to do so), or getting in touch with the carrier (as some carriers continue deliveries until 10 PM).
On rare occasions, packages may be returned to us as undeliverable.
When a package is returned by the carrier as undeliverable, our automated process for handling returns kicks in. Once the processing is complete, you will receive an email confirming the return and providing any applicable refund details. For information regarding the processing time for your refund, please visit our [Refunds page].